Delivery is free on most orders. When you spend more than £49, you’ll receive free delivery within 2-4 business days. For orders under £49, shipping is only £4.50.
We ship exclusively with Royal Mail, providing a quick and dependable service.
You always have a 30-day return period from the day you receive your package – and a full 365 days of free exchanges if you want to switch to another size or colour.
We want to make shopping with us easy and worry-free.
We aim to reply within a few hours, so you never have to wait long for assistance.
We’re based in Denmark, where we send out packages with love every day.
Our address is Hjaltesvej 8, 7500 Holstebro.
We are a 100% Danish-owned and operated company. We are registered in the UK under the name Maya Freya Ltd, with the following Tax ID: GB484124491 .
Delivery is free on most orders. When you spend more than £49, you don’t pay for shipping.
For smaller orders under £49, the shipping cost is only £4.50.
Yes, absolutely. After placing your order, you’ll first receive an order confirmation.
As soon as we’ve shipped your package, you’ll receive another email with tracking information, so you can easily follow your order all the way to your doorstep.
All our shipments are fully insured, so you can always feel confident that your package will arrive safely. If, against all expectations, something goes wrong, we will of course send you a new one – immediately and at no extra cost.
We ship all packages with Royal Mail.
We aim to pack and ship all orders the same day, so you’ll usually receive your package already the next business day.
If you’ve changed your mind, ordered the wrong size, or want to make any adjustments, please contact us as soon as possible at support@mayafreya.uk. As long as your order hasn’t been processed yet, we can usually make changes.
If your order has already been shipped, we unfortunately can’t change it — but do reach out to us anyway, and we’ll find a solution together.
Yes, of course. You have a 30-day return period from the day you receive your package.
If you simply want a different product, size, or colour, we offer free exchanges for a full 365 days, giving you plenty of time to make sure you’ve found the perfect item.
If you have any questions, you’re always welcome to email us at support@mayafreya.uk — we’re here to help.
If you need help returning or exchanging an item, you can easily follow our step-by-step guide here: mayafreya.uk/pages/returns. It only takes a few minutes and is very straightforward.
If you have any questions, feel free to email us at support@mayafreya.uk — we’re always ready to help.
We always refund the amount to the same payment method you used for your purchase.
As soon as your return has been processed, we make sure the money is sent back to you quickly and securely.
We start the refund process as soon as we’ve received and handled your return package. After that, it usually takes 1–3 business days before the money appears in your account.
You’ll receive a confirmation as soon as your return has been processed — and we’ll make sure the refund is completed as quickly and smoothly as possible.
We aim to ship your order the same day, and delivery usually takes 2–4 business days, depending on the carrier and delivery method.
Free exchanges for 365 days
We want to make it easy for you to find the perfect fit. That’s why we offer free exchanges for a full year – you can swap for another size or product at no extra cost.
30-day return period
If you change your mind, you have 30 days to return your order from the day you receive it. You only pay for the return shipping. Once we’ve received and approved your return, we’ll refund the amount to your payment card quickly.
We’re here for you
Customer service means everything to us. We’re always flexible and ready to help – whether you have questions, want to change an order, need sizing guidance, or would like advice on your look.
